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Field Service Lightning Implementation

Put the right mobile employee in the right place, at the right time, to exceed customers’ expectations

Challenges facing field service operations today:

%

Field Technicians’ top frustration with using their current tools in the field is that current tools are not fast enough

%

of companies are using manual methods to handle field service

%

Of the Field Technicians can’t access all of the information they need in real-time

All these are due to:

  • Siloed departments
  • Poor resource allocation
  • Disconnected CRM processes
  • Lack of support in the field

Want to deliver speedy and efficient on-site service? We’got you covered. Discover our Field Service Lightning implementation services.

Field Service Lightning is built on Service Cloud, the world’s #1 customer service platform.With Field Service Lightning, you can transform the connected customer experience, and optimize operations across the entire service chain on one platform.

Why use Field Service Lightning:

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Complete visibility in real time

Track service deliver in the field with the Dispatcher Console. Easily customize your view to a map or a Gantt chart and see real-time alerts for jobs that need attention.  

 

Seamlessly access information on the go

With the Field Service Lightning mobile app, mobile employees and contractors can share job updates, access knowledge articles, view and update van stock or inventory, and generate service reports from any mobile device, regardless of connectivity. 

Schedule appointments and work intelligently

Schedule truth-based service appointments and optimize jobs so that the right mobile worker is assigned to the right job. With the Salesforce Platform, you can also integrate standard and custom objects with work orders. 

Connect to actionable analytics

Integrate all of your service data into one easy-to-use application. Drill into key operational data and take action to resolve cases quicker and deliver a connected customer experience. Identify trends and problems early to optimize your mobile workforce. 

And what are the benefits of a Customer-Centric Digital Transformation of your field services ?

For your Technicians

  • Less travel time between assigned jobs
  • Clear visibility on assignments, work to perform and service history
  • 1 tool to notify, record and access all information
  • No more paperwork

For your Dispatcher

  • Effortless scheduling of complex high volume work orders
  • Centralized information and 360 view of customer interactions
  • Real time visibility of all work order statuses
  • Automatic notifications to take actions

For your Field Service Manager

  • Reduce cost and increase first-time fix rate
  • Full visibility on business performance
  • Meet SLA
  • Maximize resource utilization

And for your Organization?

Are you ready to deliver speedy and efficient on-site service?

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