Want to deliver speedy and efficient on-site service? We’got you covered. Discover our Field Service Lightning implementation services.
Field Service Lightning is built on Service Cloud, the world’s #1 customer service platform.With Field Service Lightning, you can transform the connected customer experience, and optimize operations across the entire service chain on one platform.
Why use Field Service Lightning:
Complete visibility in real time
Track service deliver in the field with the Dispatcher Console. Easily customize your view to a map or a Gantt chart and see real-time alerts for jobs that need attention.
Seamlessly access information on the go
With the Field Service Lightning mobile app, mobile employees and contractors can share job updates, access knowledge articles, view and update van stock or inventory, and generate service reports from any mobile device, regardless of connectivity.
Schedule appointments and work intelligently
Schedule truth-based service appointments and optimize jobs so that the right mobile worker is assigned to the right job. With the Salesforce Platform, you can also integrate standard and custom objects with work orders.
Connect to actionable analytics
Integrate all of your service data into one easy-to-use application. Drill into key operational data and take action to resolve cases quicker and deliver a connected customer experience. Identify trends and problems early to optimize your mobile workforce.
And what are the benefits of a Customer-Centric Digital Transformation of your field services ?
For your Technicians
- Less travel time between assigned jobs
- Clear visibility on assignments, work to perform and service history
- 1 tool to notify, record and access all information
- No more paperwork
For your Dispatcher
- Effortless scheduling of complex high volume work orders
- Centralized information and 360 view of customer interactions
- Real time visibility of all work order statuses
- Automatic notifications to take actions
For your Field Service Manager
- Reduce cost and increase first-time fix rate
- Full visibility on business performance
- Meet SLA
- Maximize resource utilization
And for your Organization?
Are you ready to deliver speedy and efficient on-site service?