Salesforce Service Clould Implementation

Deliver personalised customer service across any channel

Is Salesforce Service Cloud Right For You?

Service Cloud is great at keeping your customers happy and your support team efficient. Whether your customers reach out to you by email, phone, social media, online communities or real-time web chat.

One of the steps to deliver great service is to make sure that your support team can work comfortably with multiple channels simultaneously while personalizing their customer interactions.

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Case management

Use AI and automation to resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.

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Telephony Integration

Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.

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Provide sophisticated self-service

Build self-service communities. Give your customers access to the answers they need to solve problems on their own terms and timeline.

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Social Customer Service

Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.

Our Implementation Services

We can assist from partial/full implementation cycle to the development of custom solutions leveraging Salesforce Service Cloud

We can give a hand on

A flexible and versatile approach to cover any of your needs

HELP YOU REFINE YOUR STRATEGY

Business processes review
Customer Service processes improvement
Solution design

BUILD YOUR SOLUTION

Configuration
Development of advanced functionalities
Third party integration
Agile and International deployment

TRAIN YOUR TEAM

User, administrators, developper customized training
Advanced training focused on any of the module of Salesforce Service Cloud

DEVELOP CUSTOM SOLUTIONS

We can develop any type of custom features, module, connector leveraging your Salesforce Service Cloud Solution

Did we tell you

we can do more for you?

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MAKE THE MOST OUT OF SALES ANALYTICS

Analytics truly serve your business goals if you unlock critical customers’ behavior insights and track the right ones at the right moment. That’s why we help you find hidden insights and so you can personalise service and predict future need by setting your Salesforce Einstein Wave Analytics solution.

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DATA MIGRATION

Need to improve your Salesforce solution data quality? Or need a knowledgeable partner to help you scope, plan, execute and your migration? We’ve got you covered.